The Small Business Customer Experience (SBCX) is a centralized platform that supports small business participation in federal procurement. It streamlines how vendors interact with government users by enabling:

• Subcontracting plan submissions and reviews
  
  
• Small Business Reviews (SBRs)
  
  
• Forecast opportunities
  
  
• A searchable Small Business Directory
  
  
• Business profile management
  
  
• Collaboration and outreach opportunities
  
  

SBCX is managed by HHS OSDBU and supports the federal acquisition lifecycle while promoting small business inclusion.

Business Directory & Forecasts

1. HHS Small Business Directory

• Search by keyword, NAICS, UEI, company name, or business category
  
  
• Categories: VOSB, SDVOSB, WOSB, SDB, HUBZone, 8(a)
  
  
• Industry users see only public data; OTSBs are not listed
  
  
• Businesses manage their profile content
  
  

2. HHS Forecast Opportunities

• Search current and future HHS procurement opportunities
  
  
• Filter by NAICS, title, division, contract type and value
  
  
• Registered users can export results to Excel
  
  

Joining and Accessing SBCX

1. Registering as a Vendor

• Register via the top menu (requires public SAM.gov record)
  
  
• POC in SAM automatically becomes the initial SBCX admin
  
  

2. Logging In

• Email + password + one-time 6-digit code (expires after 30 min)
  
  
• If login fails after 5 attempts, account is locked
  
  

3. Resetting Passwords

• Use "Forgot Password" on the login page
  
  
• Copy/paste temporary password with no extra spaces
  
  
• Follow prompts to create new password
  
  

SBCX Industry FAQ

Q1: Why can't I log in?

• Check email/password or reset password
   
• 5 failed attempts = lockout

Q2: How do I get approved?

• SAM POC must activate new users via User Management
    
• No automatic approval for non-POC users

Q3: Why can't I change my password?

• Ensure you copy only the temporary password
    
• New login requires a separate one-time 6-digit code

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